Frequently Asked Questions
Everything you need to know about your gear and our service.
What is the standard shipping time for diving and swim gear?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited shipping is available for those needing their gear before a weekend trip.
Do you offer a warranty on high-performance equipment?
Yes, all our technical gear including regulators, dive computers, and wetsuits come with a 2-year manufacturer's warranty against defects.
What is your return policy for items that don't fit?
We offer a 30-day hassle-free return policy. If your wetsuit or fins don't fit perfectly, you can return them in their original condition for a full refund or exchange.
Are your products suitable for both salt and freshwater use?
Absolutely. All Aquanauts equipment is designed to withstand corrosive saltwater environments, though we always recommend rinsing with fresh water after every session.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Do you provide bulk discounts for swim teams or dive clubs?
Yes, we offer special pricing for recognized clubs and professional teams. Please contact our support team with your credentials to set up a wholesale account.